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  • Awesome Gear, Amazing Service

What Customers Have Said About Their Experience With Backcountry Edge...

Thank you for your awesome customer service! Your site is very user friendly and your customer service is exemplary. I appreciate your 100% Satisfaction Guarantee. It encouraged me to shop with confidence!
Paul J., Bellingham, WA

Excellent service and response! Your company is on the right track.
Brad B., Oklahoma City, OK
Thank you for all your help and for being so customer driven - I will be back for any future needs. Also, I have told of my experience at my boys den. I recommended you to all of them based on the great experience I had in dealing with you.
Steven B., North Canton, OH

I'd like to say how completely satisfied I am with the service and attention to detail that your store provides. I've placed three separate orders in the past month and every single order has shipped expeditiously, was packaged carefully, and arrived at my home exactly as promised. Backcountry Edge has far exceeded my expectations and I will certainly consult your storefront first whenever I am searching for outdoor gear.
Michael C., Bloomington, IN

My wife and I enjoyed shopping with you and plan to shop with your company again.
Paul D., Lock Haven, PA

Your knowledge of the products and kindness in taking the time to advise me led to the selection of the right products for my son's mission trip to the Amazon River in Brazil. Keep up the good work!
K. Estes, Titusville, FL

I received the dog backpack on Friday, and I was pleased by how quickly it came. Thank you so much for the great product and service!
Lorna G., Racine, WI

I am very impressed with your customer service. I am in the process of training for a long hard Sierra backpacking trip (230 miles in two weeks) and would like to use trekking poles. I appreciate your rapid solution and will look to your company for other products.
Tom G., Kekaha, HI
We greatly appreciate your excellent customer service and help in selection. We will certainly recommend Backcountry Edge at every opportunity.
C. Murray, Long Lake, NY
Great products & great service from your company. I will definitely be
shopping with you again. Thanks.
Jake M., Columbus, OH

Thank you so much for everything regarding this order. Your customer service has been tremendous and I will not hesitate to recommend your site to others in the future. Thanks again!!
A very satisfied customer,
Garrett O., New Orleans, LA

Thanks for getting my headlamp out to me so quickly. I will add your website to my favorites!!!
Ben P., APO

I just received my first order from Backcountry Edge. The price was great and the service was FAST. I will be considering your company for future needs!
Bob S., Whitehall, NY
I want to thank you so much for your excellent service and for accommodating us in getting our order to us after such short notice. Your timely service, professionalism, and all-around exceptional service is to be commended. We will definitely recommend and use your company in the future.
Martha W., Tampa, FL

Backcountry Edge has just earned my appreciation, and from now on your store will be the first choice for all my outdoor needs. Furthermore, whenever I get the opportunity, I will direct as many friends, family, co-workers your way. Thanks again!

Alan D., Cambridge, NY


Great to know there are still companies out there that pride themselves in customer service. I commend you and will certainly use your service in the future and tell my friends about it. I've been most pleased with the quality and price of your products and the level of service you provide.

Curt W., Shoreline, WA

We received our order yesterday and everything was just as it should be. Thanks very much for the great service and great gear. We can't wait to use it on our next backpacking trip.

David & Elizabeth B., Madera, CA

Thank you so much for your prompt shipment. Received approximately 10:30 at my work place on Friday. I really appreciate your help in getting this to me in time for my son's hiking trip. A special thanks to Pam for all her help.

You guys are great. We will definitely remember you when we get ready to order again and will tell all Blake's hiking buddies about you.

Debbie F., Newport, TN

I am not being sarcastic when I say this.....this is the best customer service I have ever had. After one phone call you researched the problem and even called me back to let me know! That is virtually unheard of in the online ordering world, in today's world for that matter. I love my new bag, it will serve me well in Denmark, and you have a customer for life.

Emily W., Old Chatham, NY

I appreciate the reply and the initiative to fix the error. It is rare to find such integrity in business today. I will definitely recommend your store to others. Thank you.

Jeff S., Oceanside, CA

Thanks! Your customer service has been speedy and impeccable!

I'll be shopping here again soon!

Kathy F., Chicago, IL