Your Satisfaction is Guaranteed!

No-Matter-What Returns and Free Exchange Policy

If you’re not completely satisfied for any reason, any reason at all, your purchase is backed by our 1-Year No-Matter-What Returns policy. We’ll accept your return for refund or exchange for a full year from the original purchase date regardless of condition.

Return Shipping is Free* on exchanges.

No questions, no hassles, no problems!

How Does it Work?

Click here to access your return label when you need it. After your return arrives at our warehouse, your refund or exchange will be processed promptly. On refunds, a $4.99 return shipping fee will be deducted from your refund amount. If you would prefer an exchange or Backcountry Edge store credit, we’ll waive the return shipping fee.

Refunds

After we receive your return, we will promptly credit your account for the full purchase price of the product(s) less the $4.99 return shipping fee. Sorry, but outbound shipping charges are not refundable. The refund will be issued to the credit card account used for the original purchase.

Gift Returns

If your item was a gift, you may choose an exchange or store credit. Be sure to include the original purchaser’s name and address along with your return so we can easily identify the original order.

Customer Paid Returns

If you would prefer to make your own return shipping arrangements, ship your return prepaid to:

Backcountry Edge, Inc.
Attn: Returns
708 Ditz Drive
Manheim, PA 17545

Write your original order number on the outside of the box, and include a note inside the box with:

  • Your name (and original purchaser’s name if different)
  • The original order number
  • Purchase date
  • Reason for return
  • Your telephone number
  • Indicate whether you’d prefer a refund or exchange

Note: the $4.99 return shipping fee does not apply to customer paid returns.

*Free return shipping on exchanges offer applies only to orders where our prepaid return shipping label is used to ship the return from a location within the lower 48 states. Sorry, but prepaid return labels are not available for returns shipping from outside the lower 48 states.

Need Help?

We sincerely appreciate your business, and we'd like to ensure that you're completely confident in everything you purchase from Backcountry Edge. If you have any issues or questions about the use and care of your new gear, call or email us and one of our knowledgeable gear specialists will be happy to help.

Contact Us

1-800-617-0643
9:00 a.m. – 5:30 p.m. ET, Monday–Friday

Email: sales@backcountryedge.com

Create a Return Label

Create Label »

Prepaid return labels are available up to one year from original purchase dates. A $4.99 return shipping fee will be deducted from your credit. Fee is waived on exchanges.