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Employment Opportunities at Backcountry Edge

 
Looking for an exciting career in the outdoor specialty industry? Do you enjoy backpacking and helping others make good choices when they purchase backpacking gear? Here’s your chance to join the Awesome Gear, Amazing Service team at Backcountry Edge. See below for our current job openings.
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Operations Manager

Looking for a challenging leadership position in a forward-thinking, small business with good potential for growth opportunities? Can you thrive with diverse responsibilities in a friendly yet professional environment? Here’s your chance to join the Awesome Gear, Amazing Service team at Backcountry Edge as the Operations Manager.

Located in Manheim (Lancaster County) PA, Backcountry Edge is a premium online and catalog retailer specializing in quality backpacking equipment and outdoor apparel. We take great pride in our reputation for providing the best service and information of any online retailer in the outdoor industry. Our company culture is casual and easy-going, yet we operate in a precise, professional manner not often found in a company of our small size.

As our company continues to grow, we’re looking to augment our expanding team of professionals with a talented Operations Manager who can help us prepare for our next level of growth.

Reporting directly to the company president, this is a vital position integral to both the daily operations and future growth of the company. The Operations Manager will be responsible and accountable for all aspects of customer service, warehousing, order fulfillment, facilities management, and computer systems infrastructure.

To be successful in this position, you must be skillful and competent in multiple disciplines, with an ability and willingness to work at all levels within your areas of responsibility. This position is part manager, part floor supervisor, part logistician, part systems expert, part administrator and part mentor. There will be numerous priorities to juggle, and because our environment can be fast-paced at times, the Operations Manager must be prepared to jump in and be hands-on as needed.

Responsibilities will include:

  • Maintain and enhance our “Amazing Service” reputation by ensuring we continuously provide superior customer support and flawless order fulfillment

  • Manage a small team of three Gear Specialists engaged in customer support, video production and website content development

  • Manage, supervise and schedule a team of six full and part-time warehouse employees engaged in receiving, stocking, picking, packing and shipping activities

  • Manage and serve as the onsite liaison for our outsourced computer, network and telephone support services

  • Manage relationships and negotiate with non-product vendors and service providers

  • Manage inbound, outbound and returns logistics services and costs

  • Project management for new systems and business processes

  • Process excellence

  • Workplace safety

  • Facilities maintenance


Qualifications

  • 3+ years experience in a management role
  • Demonstrated ability as a disciplined and well-organized business administrator
  • Strong computer system aptitude, and while direct technical support skills are not required, an ample awareness of computer systems is required in order to manage support services and projects
  • Preferably a good mix of experience in customer service, operations and small warehouse management
  • Outstanding written communications skills
  • Solid Microsoft Excel skills
  • 4-Year degree in business or related field
  • Preference will be given to candidates with expert-level knowledge of backpacking gear and apparel gained either as an avid enthusiast or through retail sales experience

Send your resume to jobs@backcountryedge.com. Your resume MUST include a cover letter that specifies your salary range requirement AND clearly conveys in specific terms why your experience meets the qualifications for this position.

Please, no phone calls.

See our website: http://www.backcountryedge.com

Our YouTube channel: http://www.youtube.com/backcountryedge

Our Facebook page: https://www.facebook.com/backcountryedge

EOE